Privacy Policy

1. Introduction

Welcome to ParkIN24 ("we", "our", "us"), operated by ParkIN24 Technologies Pvt. Ltd., a company incorporated in India, accessible at www.parkin24.com. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this policy carefully. If you disagree with any part of it, please discontinue use of our platform.

2. Information We Collect

We collect information that you provide directly to us, information we collect automatically when you use our services, and information from third-party sources.

Information you provide:

• Name, email address, phone number, and vehicle registration number when you register or book a spot.
• Payment information (processed securely through third-party payment gateways — we do not store card details).
• Communications you send us, including support queries and feedback.

Information collected automatically:

• Device data: IP address, browser type, operating system, referring URLs, and pages visited.
• Usage data: booking history, time spent on pages, and feature interactions.
• Location data: approximate geolocation when you search for nearby parking (with your consent).
• Cookies and similar tracking technologies (see Section 7).

3. How We Use Your Information

We use the information we collect to:

• Process bookings, payments, and issue confirmation QR codes.
• Communicate with you about your reservations, account updates, and promotional offers (you may opt out at any time).
• Improve our platform, diagnose technical issues, and personalise your experience.
• Comply with applicable laws, regulations, and legal obligations in India.
• Prevent fraud, abuse, and enforce our Terms & Conditions.
• Conduct analytics and internal research to understand how our services are used.

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Parking lot operators: Limited information (vehicle number, booking ID) necessary to facilitate your entry.
• Payment processors: Razorpay or equivalent, governed by their own privacy policies.
• Service providers: Cloud hosting, SMS gateway, analytics tools — all under data processing agreements.
• Legal authorities: When required by law, court order, or to protect the rights and safety of others.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Booking records are retained for a minimum of 3 years for financial compliance under Indian law. You may request deletion of your account at any time (subject to legal obligations) by writing to privacy@parkin24.com.

6. Your Rights

Under applicable Indian data protection law, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data (subject to legal retention obligations).
• Object to or restrict certain types of processing.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, email us at privacy@parkin24.com. We will respond within 30 days.

7. Cookies

We use essential cookies to operate the website and optional analytics cookies (e.g. Google Analytics) to understand usage. You may manage cookie preferences through your browser settings. Blocking certain cookies may affect platform functionality.

8. Security

We implement industry-standard security measures including TLS encryption, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

9. Children's Privacy

ParkIN24 is not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us personal data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated "Last Updated" date. Your continued use of the platform constitutes acceptance of the revised policy.

11. Contact Us

For privacy-related queries, contact our Data Protection Officer:

• Email: privacy@parkin24.com
• Postal: ParkIN24 Technologies Pvt. Ltd., Chennai, Tamil Nadu, India
• Website: www.parkin24.com